Returns, Refunds & Flower Freshness Policy
Our Fresh Flower Promise in Elmers End
Elmers End Florist is proud to be a trusted local florist, delivering fresh, beautiful flowers to households and businesses throughout Elmers End and the surrounding area. We know how important it is for your blooms to arrive in perfect condition, looking vibrant and fresh. That is why we offer a Fresh Flowers Guarantee with every order, so you can choose us with confidence for any occasion.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers or arrangements arrive damaged, noticeably wilted, or otherwise compromised, please contact us as soon as possible. We recommend reporting the issue within 24 hours of delivery to allow us to promptly assess and resolve your concern. To help us serve you best, please retain the delivered flowers and take photos of the issue so we can understand what happened.
Flower Freshness Window
We are committed to delivering only the freshest blooms – our arrangements are crafted on the day of dispatch using top-quality seasonal flowers. We guarantee that your flowers will stay fresh for at least five days from the delivery date, provided they are cared for according to our professional care guidelines included with every bouquet. If your flowers fail to meet this standard, let us know within the five-day window so we can make things right.
Refunds and Replacements: Your Choices
Customer satisfaction is at the heart of our service. Should your order arrive damaged, or should you be unhappy with the freshness or quality of your flowers within our freshness guarantee period, we offer two easy options:
- Replacement: Receive a fresh, equivalent bouquet delivered at the earliest available time, free of charge.
- Refund: Opt for a full or partial refund, depending on the nature and extent of the issue with your order.
Simply notify us of the problem, making sure to provide any supporting photos and your order details. Our team will review your request quickly and work with you to choose your preferred solution.
How to Make a Complaint
We strive for excellence in both our flowers and our service. Should you have any concerns or complaints about your experience with Elmers End Florist, please get in touch at your earliest convenience. We take every complaint seriously and promise:
- To acknowledge your complaint promptly.
- To investigate thoroughly, consulting with our florists and delivery team if needed.
- To keep you updated throughout the complaint process.
- To propose a fair resolution that meets or exceeds our service guidelines.
We encourage all feedback as it helps us continue to grow as the leading local florist for Elmers End and nearby communities. Your trust motivates us to set the highest standards for every order.
Trusted and Local: The Elmers End Florist Difference
Our reputation is built on delivering reliable, prompt, and quality floral service every time. As part of the Elmers End community, we value the relationships we’ve built with our neighbours and local businesses. Thank you for choosing Elmers End Florist — where your satisfaction is always guaranteed.
