Elmers End Florist Online Flower Delivery Terms & Conditions

Introduction

Welcome to Elmers End Florist’s Terms & Conditions. These terms apply to all orders placed via our online store for flower delivery in Elmers End and surrounding areas. Please read these terms carefully prior to placing any order. By accessing our website, browsing, or placing an order, you agree to be bound by these Terms & Conditions. We may update these terms from time to time, and it is your responsibility to check for changes before ordering. Your continued use of our online services signifies your agreement to these terms in their current form.

Order Process

All products listed on the Elmers End Florist website are subject to availability. Once you have selected your desired flower arrangement or product, you may add these to your basket and proceed to checkout. Please provide accurate recipient and delivery details to avoid delays or missed deliveries. After submission of your order and successful payment, you will receive an order confirmation summarising your purchase and delivery details. This email constitutes an acknowledgement of your order, but the contract between us is only formed once we have confirmed your payment and accepted your order for processing. Should any item be unavailable, we reserve the right to substitute it with a similar product of equal or higher value, ensuring the style, theme, and colour are preserved as closely as possible.

Delivery

We offer flower delivery services throughout Elmers End and nearby areas. Deliveries are carried out on your chosen delivery date, subject to weather, traffic, and unforeseen circumstances. While we make every reasonable effort to deliver flowers within the specified window, we cannot guarantee exact delivery times. In the case of perishable items, if the recipient is unavailable at the designated address, we reserve the right to leave the flowers in a safe location or with a neighbour unless instructed otherwise. All delivery commitments are limited to the geographical areas stated on our website. Customers are responsible for ensuring correct delivery addresses; we accept no liability for orders delivered to incorrect addresses provided by the customer.

Payments

Payment for all orders is processed at the point of purchase through the secure payment gateways on our website. We accept major credit and debit cards, as well as any payment methods displayed at checkout. All prices listed on the website are inclusive of VAT, where applicable, and delivery charges will be added as specified during the order process. Orders will only be processed once full payment has been successfully received. If for any reason your payment is declined, your order will not be accepted or delivered.

Cancellation Policy

You have the right to cancel your order with Elmers End Florist provided you give sufficient notice before dispatch or preparation has begun. Orders for same-day or next-day flower deliveries cannot be cancelled once the flowers have entered the preparation or dispatch phase. For scheduled flower deliveries, requests for cancellation must be made no less than 24 hours before the delivery date. If cancellation is accepted within this window, you will receive a full refund. To cancel your order, please follow the instructions on your order confirmation or contact us via the contact form on our website. Please note that orders for custom arrangements or items sourced specifically for your order may not be cancellable or refundable if preparation has commenced.

Returns and Refunds

Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted unless the product is either damaged upon arrival or not as described. If you are dissatisfied with your delivery, please notify us within 24 hours of receipt, including photographic evidence where possible. Subject to our evaluation, we may offer a replacement, alternative arrangement, or a full or partial refund at our discretion. Refunds, where agreed, will be made to the original payment method. Please allow up to five working days for refunds to be processed.

Product Substitution

Whilst we strive to ensure both availability and consistency in our products, many flowers are seasonal or subject to market fluctuations. In circumstances where specific flowers or containers are unavailable, Elmers End Florist will substitute these with items of a similar style, value, and quality. Substitutions will always strive to maintain the overall look and design selected. If a major substitution is necessary (such as a significant change in colour palette or key flower type), we will endeavour to contact you using the contact details provided with your order.

Customer Obligations

When placing an order, you agree that all information supplied is complete, accurate, and up-to-date. You are responsible for ensuring that any recipient information given is correct. Elmers End Florist cannot be held responsible for failed deliveries due to incorrect, incomplete, or misleading details. Should a delivery fail due to such details, the order will be considered fulfilled and a repeat delivery may incur additional charges.

Liability

Elmers End Florist will not be liable for indirect or consequential losses that result from our failure to deliver flowers or gifts on time, or for any other reason, except where required by UK law. Our liability for any claim under these Terms & Conditions is limited to the price paid for the item. We are not responsible for loss or damage once delivery has been made to the recipient or as per your delivery instructions. Nothing in these terms seeks to limit or exclude our liability for death or personal injury caused by our negligence, or where to do so would be unlawful under English law.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances outside of our reasonable control (including, but not limited to, acts of God, war, terrorism, fire, flood, governmental actions, strikes, or failures of supply). Should an event of force majeure arise, we will do our utmost to keep you informed and to resume service as soon as possible.

Intellectual Property

All content, images, text, and graphics displayed on the Elmers End Florist website are the property of Elmers End Florist or our licensors and are protected by copyright laws. Use of this content for any purpose other than ordering flowers for delivery in Elmers End and surrounding areas is prohibited without prior written consent.

Personal Data and Privacy

We treat your privacy seriously and process all personal information in accordance with UK data protection law and our Privacy Policy. All information supplied during the order process will be used solely for processing and delivering your order, and for communicating with you regarding your order. We do not sell or share your information with third parties except as necessary for the completion and delivery of your order or when required by law.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to your order from Elmers End Florist shall be subject to the non-exclusive jurisdiction of the English courts.

General Provisions

If any part of these terms is found to be invalid or unenforceable by any court or authority, such part will be severed and the remaining provisions will continue in full effect. No waiver by us of any breach or default will be deemed a waiver of any subsequent breach or default.

Territory and Applicability

These Terms & Conditions are applicable to all online orders for flower delivery services made with Elmers End Florist across Elmers End and surrounding communities. We appreciate your custom and are committed to providing high-quality flowers and professional service to every customer in this area.

Contacting Us

If you have any questions or concerns regarding these Terms & Conditions or any aspect of your order, please consult the information provided on our website. For urgent queries, please use the contact form and a member of our team will respond as promptly as possible.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elmers End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elmers End.

For assistance with orders, returns or account queries, please fill out the Contact Us form.